Allied First Bank Selects Interactive Intelligence Enterprise IP Telephony Software Suite

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Bank selects software suite to simplify IT management and improve customer service

INDIANAPOLIS & OSWEGO, Ill.--(BUSINESS WIRE)-- Allied First Bank has selected Interactive Intelligence Group Inc.’s (Nasdaq: ININ) enterprise IP telephony software suite, Customer Interaction Center™ (CIC), for use throughout its organization.

Allied First Bank selected CIC as a replacement for an existing Avaya system in order to simplify IT management and improve customer service, according to the bank’s vice president of operations and marketing, Andy Hardin.

“We evaluated several vendors, but selected CIC because of its unique single-platform, all–in-one software architecture,” Hardin said. “This architecture made CIC a clear winner because it gave us all the functionality we needed without having to add programmers or support staff to manage it.”

CIC will give Allied First Bank functionality for IP PBX, unified messaging, voice mail, desktop faxing, interactive voice response (IVR), automatic call distribution (ACD), recording, and reporting.

“CIC’s customizable IVR menu and skills-based routing will help us get callers to the right person faster for more effective customer service,” Hardin said. “By reducing transfers, productivity will also increase.”

The bank also anticipates greater insight into information about calls.

“Our old system typically required IT staff to generate reports, which took days to produce,” Hardin said. “CIC gives us access to real-time information without IT involvement so we can make better informed decisions more quickly.”

Allied First Bank purchased CIC through Interactive Intelligence reseller, Adapt Telephony Services, who is also managing the deployment.

“Adapt first identified our business needs then matched them with the right technology at a competitive price-point,” Hardin said. “We’re taking full advantage of Adapt’s extensive experience deploying CIC, as well as its expertise working with banks and other financial institutions, to get maximum value from our purchase.”

About Allied First Bank

Allied First Bank is a community bank headquartered in Oswego, Illinois. The bank specializes in high-tech, personalized financial services and emphasizes community involvement and philanthropic activities. Allied First Bank was founded in 1994 and today serves customers in all 50 states as well as a variety of foreign countries. For more information, visit www.alliedfirst.com or call 800.272.3286.

About Interactive Intelligence

Interactive Intelligence Group Inc. (Nasdaq: ININ) is a global provider of unified business communications solutions for contact center automation, enterprise IP telephony, and business process automation. The company’s solutions, which can be deployed via an on-premise or hosted model, include vertical-specific applications for insurance and collections. Interactive Intelligence was founded in 1994 and has more than 4,000 customers worldwide. The company is among Forbes Magazine’s 2011 Best Small Companies in America, and Software Magazine’s 2011 Top 500 Global Software and Services Suppliers. It employs approximately 1,000 people and is headquartered in Indianapolis, Indiana. The company has offices throughout North America, Latin America, Europe, Middle East, Africa and Asia Pacific. Interactive Intelligence can be reached at +1 317.872.3000 or [email protected]; on the Net: www.inin.com.

This release may contain certain forward-looking statements that involve a number of risks and uncertainties. Factors that could cause actual results to differ materially are described in the company's SEC filings.

Interactive Intelligence is the owner of the marks INTERACTIVE INTELLIGENCE, its associated LOGO and numerous other marks. All other trademarks mentioned in this document are the property of their respective owners.

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Allied First BankAndy Hardin, 630-383-0108Vice President of Operations and Marketing[email protected]orInteractive IntelligenceChristine Holley, 317-715-8220Senior Director of Market Communications[email protected]orFollow Interactive Intelligence:Twitter: http://www.inin.com/twitterBlog: www.inin.com/blogYouTube: http://www.inin.com/YouTubeFacebook: http://www.inin.com/facebookLinkedIn: http://www.inin.com/linkedin

Source: Interactive Intelligence

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