Fujitsu Releases QRMining Risk Analysis and Forecasting Software
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Performs Integrated Monitoring and Analysis of the Market Sentiment of a Company's Products, Preemptively Detecting Major Problems and helping Implement CountermeasuresTokyo, Dec 16, 2011 - (JCN Newswire) - Fujitsu Limited and Fujitsu Chubu Systems Limited today announced the release of QRMining, a software package, primarily for manufacturers of consumer products such as automobiles and electronics, which analyzes and predicts in advance major product issues.By enabling the integrated monitoring and analysis of various data sources - including information from consumers that has been made public by the government, consumer complaints from a company's call center, and Internet reviews from social media as Twitter, blog sites, and other sources - the new software makes it possible to detect early warning signs of major problems with a company's commercially available products and quickly implement countermeasures.The software employs text mining technology from Fujitsu Laboratories Limited that extracts details of complaints from text-based malfunction-related data. It also utilizes complex sequential analysis technology that performs multifaceted analysis of a wide variety of data, thereby enabling the discovery of hidden causal relationships and the detection of early signs of abnormality.During the development of this software, Fujitsu collaborated with customers from the automobile industry to confirm the results of the technology through joint testing.BackgroundIn recent years, there has been a growing need in the automobile, electronics, and other manufacturing industries to prevent the occurrence and spread of problems and accidents by quickly detecting malfunctions with products available on the market and rapidly implementing necessary countermeasures. Moreover, it is not sufficient to solely keep track of consumer complaints. Companies are also facing an increasing demand for integrated monitoring and analysis of a wide range of information related to product malfunctions.It is these factors that prompted Fujitsu and Fujitsu Chubu Systems to offer QRMining, a software package that preemptively analyzes and predicts major issues with a company's products.Technology Employed in QRMiningThe new software leverages complex sequential analysis technology that has been developed by Fujitsu Laboratories and performs multifaceted analysis of a wide variety of data in order to discover hidden causal relationships and detect early signs of abnormal circumstances. The technology performs the following three steps in performing a comprehensive analysis of the relationships between complaint information and event information (spread of harmful rumors, mandatory recalls, stock price fluctuations, etc.), thereby enabling highly-accurate sign detection and prediction.Utilizing text mining technology to extract the content of complaints from the descriptive text portion of claims data.Leveraging machine learning technology to compile and simulate the features and changes in complaint information that serve as warning signs of events occurring.Predicting future events by running recent complaints through a forecast model that has automatically learned from past events.Product Features1. Employs proprietary technology to monitor and analyze market sentiment of a company's products with high precisionThe software performs integrated monitoring and analysis of the market sentiment of a company's products using a variety of data, including information from consumers that has been made public by the government, consumer complaints from a company's call center, and Internet reviews from social media such as Twitter, blog sites, and other sources. This, in turn, allows hidden causal relationships to be revealed and malfunctions to be detected. By leveraging complex sequential analysis technology from Fujitsu Laboratories, the software can detect and analyze warning signs with a high degree of precision.2. Forecasts the near-future reactions of consumers using consumer behavior modelingThe software develops a model based on the behavior and reactions of consumers towards previous product problems. It then utilizes this model to forecast changes in and the course of future consumer reactions.3. Forecasts risk from three perspectives: quality of the product, quality of the market, and quality of the companyThe software performs an analysis from three perspectives: (1) "Product quality," which predicts risks arising from product malfunctions; (2) "Market quality," which predicts risks arising from consumer overreaction; and (3) "Company quality," which predicts important factors that have the potential to tarnish a company's brand.About Fujitsu LimitedFujitsu is a leading provider of information and communication technology (ICT)-based business solutions for the global marketplace. With approximately 170,000 employees supporting customers in over 100 countries, Fujitsu combines a worldwide corps of systems and services experts with highly reliable computing and communications products and advanced microelectronics to deliver added value to customers. Headquartered in Tokyo, Fujitsu Limited (TSE: 6702) reported consolidated revenues of 4.5 trillion yen (US$55 billion) for the fiscal year ended March 31, 2011. For more information, please see: www.fujitsu.com .About Fujitsu Laboratories Ltd.Founded in 1968 as a wholly owned subsidiary of Fujitsu Limited, Fujitsu Laboratories Limited is one of the premier research centers in the world. With a global network of laboratories in Japan, China, the United States and Europe, the organization conducts a wide range of basic and applied research in the areas of Multimedia, Personal Systems, Networks, Peripherals, Advanced Materials and Electronic Devices. For more information, please see http://jp.fujitsu.com/labs/en/Contact:
Performs Integrated Monitoring and Analysis of the Market Sentiment of a Company's Products, Preemptively Detecting Major Problems and helping Implement CountermeasuresTokyo, Dec 16, 2011 - (JCN Newswire) - Fujitsu Limited and Fujitsu Chubu Systems Limited today announced the release of QRMining, a software package, primarily for manufacturers of consumer products such as automobiles and electronics, which analyzes and predicts in advance major product issues.By enabling the integrated monitoring and analysis of various data sources - including information from consumers that has been made public by the government, consumer complaints from a company's call center, and Internet reviews from social media as Twitter, blog sites, and other sources - the new software makes it possible to detect early warning signs of major problems with a company's commercially available products and quickly implement countermeasures.The software employs text mining technology from Fujitsu Laboratories Limited that extracts details of complaints from text-based malfunction-related data. It also utilizes complex sequential analysis technology that performs multifaceted analysis of a wide variety of data, thereby enabling the discovery of hidden causal relationships and the detection of early signs of abnormality.During the development of this software, Fujitsu collaborated with customers from the automobile industry to confirm the results of the technology through joint testing.BackgroundIn recent years, there has been a growing need in the automobile, electronics, and other manufacturing industries to prevent the occurrence and spread of problems and accidents by quickly detecting malfunctions with products available on the market and rapidly implementing necessary countermeasures. Moreover, it is not sufficient to solely keep track of consumer complaints. Companies are also facing an increasing demand for integrated monitoring and analysis of a wide range of information related to product malfunctions.It is these factors that prompted Fujitsu and Fujitsu Chubu Systems to offer QRMining, a software package that preemptively analyzes and predicts major issues with a company's products.Technology Employed in QRMiningThe new software leverages complex sequential analysis technology that has been developed by Fujitsu Laboratories and performs multifaceted analysis of a wide variety of data in order to discover hidden causal relationships and detect early signs of abnormal circumstances. The technology performs the following three steps in performing a comprehensive analysis of the relationships between complaint information and event information (spread of harmful rumors, mandatory recalls, stock price fluctuations, etc.), thereby enabling highly-accurate sign detection and prediction.Utilizing text mining technology to extract the content of complaints from the descriptive text portion of claims data.Leveraging machine learning technology to compile and simulate the features and changes in complaint information that serve as warning signs of events occurring.Predicting future events by running recent complaints through a forecast model that has automatically learned from past events.Product Features1. Employs proprietary technology to monitor and analyze market sentiment of a company's products with high precisionThe software performs integrated monitoring and analysis of the market sentiment of a company's products using a variety of data, including information from consumers that has been made public by the government, consumer complaints from a company's call center, and Internet reviews from social media such as Twitter, blog sites, and other sources. This, in turn, allows hidden causal relationships to be revealed and malfunctions to be detected. By leveraging complex sequential analysis technology from Fujitsu Laboratories, the software can detect and analyze warning signs with a high degree of precision.2. Forecasts the near-future reactions of consumers using consumer behavior modelingThe software develops a model based on the behavior and reactions of consumers towards previous product problems. It then utilizes this model to forecast changes in and the course of future consumer reactions.3. Forecasts risk from three perspectives: quality of the product, quality of the market, and quality of the companyThe software performs an analysis from three perspectives: (1) "Product quality," which predicts risks arising from product malfunctions; (2) "Market quality," which predicts risks arising from consumer overreaction; and (3) "Company quality," which predicts important factors that have the potential to tarnish a company's brand.About Fujitsu LimitedFujitsu is a leading provider of information and communication technology (ICT)-based business solutions for the global marketplace. With approximately 170,000 employees supporting customers in over 100 countries, Fujitsu combines a worldwide corps of systems and services experts with highly reliable computing and communications products and advanced microelectronics to deliver added value to customers. Headquartered in Tokyo, Fujitsu Limited (TSE: 6702) reported consolidated revenues of 4.5 trillion yen (US$55 billion) for the fiscal year ended March 31, 2011. For more information, please see: www.fujitsu.com .About Fujitsu Laboratories Ltd.Founded in 1968 as a wholly owned subsidiary of Fujitsu Limited, Fujitsu Laboratories Limited is one of the premier research centers in the world. With a global network of laboratories in Japan, China, the United States and Europe, the organization conducts a wide range of basic and applied research in the areas of Multimedia, Personal Systems, Networks, Peripherals, Advanced Materials and Electronic Devices. For more information, please see http://jp.fujitsu.com/labs/en/Contact:
Fujitsu Limited Public and Investor Relations www.fujitsu.com/global/news/contacts +81-3-3215-5259Copyright 2011 JCN Newswire. All rights reserved. www.japancorp.net
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