Three in Five Workers Admit Yelling at Computer

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TrackVia Survey Highlights Office Workers’ Use of Business Software, Citing Wasted Time and Frustration

DENVER--(BUSINESS WIRE)-- In a nationwide survey, three-in-five U.S. workers who are not IT professionals or C-level executives said they have caught themselves yelling at their computer screen because of frustration with the software they were using.

Additionally, despite the difficult job market, 18 percent of the survey respondents admitted they have actually wanted to quit their jobs because of frustration with software programs.

These and other results are from a new survey sponsored by TrackVia™, makers of a highly flexible platform that allows non-technical business users to easily design and build their own applications.

“If you’ve ever asked yourself, ‘Why can’t this software or application just do what I need it to do?’ then you know the frustration that this survey seems to tap into,” said Pete Khanna, CEO of TrackVia. “This information also highlights the disconnect that often occurs between the people designing or buying software and the people using it. Clearly, this divide comes at a significant cost in terms of usability and productivity for the people who use company-provided software every day.”

Additional survey findings further suggest there is room to enhance the ease of use and customization of software used at work:

• Sixty-one percent of the workers surveyed agreed that — if they knew how to design software — they could design better, user-friendlier and more productive programs than what they are currently using.
• If they could build their own software to do their daily work, important motivations for building better software included saving time (74 percent), reducing frustration and stress (63 percent), and enhancing work quality (62 percent).
• When asked how much time in an average month is wasted because of software problems or flaws, or because the software they use doesn’t fit their unique needs, only nine percent selected “none / my current software helps me work as productively as possible.” On the other end of the spectrum, five percent indicated more than 10 hours per month were wasted. More than one-in-five (22 percent) believe four to 10 hours were wasted, and 29 percent felt that one to three hours were wasted.

For more information and survey results, visit http://www.trackvia.com/trackvia-blog/.

About the Survey Methodology

The study was administered by Amplitude Research during December 2011 among its nationwide consumer and business panel. In total, 350 surveys were completed by non-IT and non C-level employees throughout the United States who use computers and software daily as part of their job. The survey has a maximum sampling margin of error of +/- 5.2 percentage points at the 95 percent confidence level. More information about Amplitude Research, Inc. may be found at http://www.amplituderesearch.com.

About TrackVia

TrackVia helps business users build their own Software-as-a-Service applications to better track and manage their work. TrackVia customers have built nearly 6,000 applications, ranging from commonly used business solutions such as CRM, order management, support case management, software bug tracking and product catalogues to highly tailored vertical applications such as corporate real estate management, hotel incident and customer tracking, and manufacturing supply chain management. Built atop a highly secure and reliable Cloud-based platform, TrackVia is sold on a simple and affordable month-to-month subscription plan. For more information or to sign-up for a free 14-day trial, please visit www.trackvia.com.

Photos/Multimedia Gallery Available: http://www.businesswire.com/cgi-bin/mmg.cgi?eid=50110224&lang=en

For TrackViaStephanie Vanderholm, 303-883-8832[email protected]

Source: TrackVia

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